This website is operated by El Ramlawy Food under the brand name Salé Sucré Pâtisserie. These Terms & Conditions govern your use of our website and the purchase of any goods via our online ordering platform.
By using our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use the website.
Orders can be placed online 24/7 through www.salesucre.com.
Orders are subject to availability and confirmation of payment.
You are responsible for providing accurate and complete delivery and contact information.
Minimum preparation times apply for certain products; delivery or pickup dates are shown at checkout.
All prices are listed in local currency and include applicable taxes unless stated otherwise.
We accept secure online payments via the listed payment methods during checkout.
Prices and availability are subject to change without prior notice.
Delivery is available daily between 10:00 AM and 9:00 PM.
Specific time requests must be noted at the time of ordering; however, we cannot guarantee exact timing.
It is your responsibility to ensure someone is available to receive the order at the specified address.
Additional charges may apply if a second delivery attempt is required.
Due to the perishable nature of our products, returns and exchanges are not accepted.
If there is an issue with your order, please contact our Customer Service on the same day of receipt, providing a photo and description of the problem.
Claims made after 24 hours of delivery or without proper documentation (e.g., photo or order number) will not be eligible for return, refund, or reshipment.
Images on the website are for illustration purposes only. Actual product appearance may vary slightly due to handcrafted nature.
We reserve the right to substitute products with similar items of equal or higher value if an item is unavailable.
All content on this website, including images, logos, text, and designs, is the property of El Ramlawy Food and Salé Sucré Pâtisserie. It may not be used, reproduced, or distributed without prior written consent.
At Salesucre.com, operated by El Ramlawy Food under the brand Salé Sucré Pâtisserie, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, store, and safeguard your information when you visit our website or place an online order.
When you use our website, we may collect the following information:
a. Personal Information:
b. Usage Data:
c. Cookies:
We use cookies and similar technologies to improve user experience, remember preferences, and analyze website traffic.
We use the information we collect to:
We do not sell or rent your personal information to third parties. However, we may share your data with:
We take your data security seriously. We implement technical and organizational measures to protect your information, including encryption, secure servers, and limited access controls. However, no method of transmission over the internet is 100% secure.
You have the right to:
To exercise any of these rights, contact us at: info@salesucre.com
We retain your data only for as long as necessary to fulfill the purposes for which it was collected or as required by law (e.g., for accounting and tax purposes).
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these websites. Please review their policies before providing any personal data.
El Ramlawy Food reserves the right to modify these Terms & Conditions at any time. Updated terms will be posted on the website. Continued use of the site following changes signifies acceptance of the updated terms.
For any questions or concerns related to orders or our terms, please contact us at:
Customer Support
Email: info@salesucre.com
Phone: 17228
Operating Hours: 08:00 AM – 12:00 AM